Customer Service

Job Description:

The Customer Service Executive manages daily ticketing and admission operations and serves as the first point of contact for museum visitors, ensuring a smooth, welcoming, and professional visitor experience.

Key Responsibilities:

1. 1.Handle ticket sales, validation, admissions, and daily ticketing operations.
2. Welcome visitors and provide accurate information on galleries, exhibitions, programmes, and facilities.
3. Respond to visitor enquiries, feedback, and basic complaints professionally.
4. Support crowd flow management during peak periods, exhibitions, and events.
5. Liaise with internal departments to ensure efficient visitor service and operations.
6. Maintain an organised and presentable ticketing counter and entry area.
7. Record and report ticket sales and visitor attendance accurately.

Requirements:

1. Minimum SPM
2. Good communication skills in Malay and English
3. At least two (2) years experience in Customer Service
4. Able to work on weekends as this position is based on roster
5. Able to work at night, as and when needed

Human Resource Department
ISLAMIC ARTS MUSEUM MALAYSIA (378837-H) 
Jalan Lembah Perdana, 50480 Kuala Lumpur. 
Tel: 03-2092 7070
Fax No. 03-2274 9233 
Email : hrunit@iamm.org.my